Refund Policy

This Policy sets out the grounds and the procedure for refunding amounts paid for modules and services on billmgr.dev and forms an integral part of the Public Offer.

All products on the Website are digital. Refunds are handled taking into account Law of the Republic of Moldova No. 8/2016 on consumer rights in the conclusion of contracts and Law No. 105/2003 on consumer protection.

An unpaid invoice is cancelled automatically 12 hours after it is created. No action is required from you and no funds are charged.

If a payment has been made but access to the module has not yet been granted, the amount is refunded in full at your request and without giving any reason.

From the moment a module becomes available for download in your client area, the service is deemed rendered. Even so, we review every request individually.

We refund the payment if the module does not perform the functions stated on its page and we were unable to fix the problem within a reasonable time; or if the module proved unusable for reasons we did not disclose in its description and system requirements.

No refund is made where the module works as described and the request is based on changes in the Customer’s infrastructure, third-party modifications of the billmanager platform, or a decision not to use the module without any claim as to its operation.

If the same module has been paid for twice, the duplicate payment is refunded or, at your choice, credited to your client area balance and can be used for a future purchase.

Funds transferred by mistake are refunded in full.

Send a request to [email protected] or open a ticket in your client area.

Please state the email address of your account, the module name, the date and amount of the payment, and the reason for your request. If the request concerns a malfunction, attach a description of the problem and, where possible, logs or screenshots.

We review the request within 5 business days and send our decision to the email address you provided.

Refunds are made using the same method as the original payment — to the same bank card. Refunds in cash or to other accounts are not made.

Funds are sent within 14 calendar days of the decision to refund. The time it takes to reach your account depends on the issuing bank and is usually between 5 and 30 calendar days.

Refunds are made in the currency of the payment. Exchange rate differences arising from conversion by the issuing bank are not compensated.

If access was not granted or a payment looks wrong to you, please write to us first at [email protected]. Such matters are resolved faster than a chargeback procedure through your bank.